How to process a return?
Hello! At your numerous requests, I would like to dedicate this article to the policy and process of refunding funds from our SMS-MAN service. You may have such a problem in case of a problem with paying for a phone number, or if you do not receive an SMS for the service you need from it. Let's first analyze the process of buying a phone number, we will do everything step by step.
Buying a phone number
Once your account is topped up, all you have to gambling data germany do is purchase the number you want. You can do this in the “Receive SMS” section if you need a number to register in just one app, or in “Rent a number” if you need a phone number for a long period of use. return
It's simple! Now we have a phone number that we can use to our advantage.
But what to do if you don’t receive an SMS message on your number, or you don’t want to use our services?
Refund Policy
Our company can provide you with a refund if the basic conditions are met. So, to request a refund from our company, the following conditions must be met:
SMS-MAN does not refund money for purchased numbers after an SMS message has been received and activation has been successful. The Client agrees to this when purchasing any product or service on the official websites (sms-man.com; sms-man.ru), the official desktop application and in the telegram bot. If the Client has not received an SMS message within the specified time, the money for the number will be refunded automatically after the activation is canceled. It is recommended to contact SMS-MAN support for help if you have any problems receiving or using our products.
If after replenishing the balance the Client has successfully purchased and activated at least one number, the funds remaining on the Client's balance cannot be returned.
Information about problems with the use of SMS-MAN products must be submitted to technical support within 5 (five) days from the date of purchase of the number. Otherwise, the product will be considered successfully used.
If the Client's account balance was replenished by any means within a period exceeding 1 (one) calendar week prior to contacting SMS-MAN support, no refund will be made.
SMS-MAN does not honor refund/exchange requests based on the incompatibility of our products with third-party software unless it is listed as compatible on the specific product's web page.
Please note! According to point 3 of the refund policy, if the code from the SMS is not working and you provide evidence, we will return the funds to your balance and this service will be invalid.
