And you’re looking for the right support software that matches your budget to do just that.
So you’ve identified Tidio as a potential option. And you’re trying to figure out which pricing plan works best for you.
We’ve got you covered! We’re going to break belgium mobile phone number list
down each of their plans and cover:
How much it costs
What features you get
Who this plan is for
Our key takeaways
However, I must warn you. If you read all the way through, you might discover that this isn’t the ideal tool for you and instead opt for another Tidio alternative that might better suit your needs.
But for now, let’s dive in!
Table of Contents
Quick Look at Tidio’s Four Pricing Plans
Breakdown of Pricing Plans
Tidio Pricing Plan FAQs
Are there better alternatives to Tidio?
Quick Look at Tidio’s Four Pricing Plans
If you’re short on time (and really, who isn’t?), here’s a quick look at Tidio’s pricing plans and the features that come with each of them.
Tidio Pricing Plans
So that’s the quick breakdown. Now let’s take a deep dive into Tidio’s four pricing plans.
Breakdown of Pricing Plans
Tidio has four plans.
Their ‘Free’ plan comes with a live chat, chatbot, and mailing features for micro & small businesses.
The other three plans are all basically add-ons from the ‘Free’ plan. They are completely independent of each other and sold separately.
The plans start at a base price but come with additional costs based on your usage of the upgrades within each.
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Learn more‘Free’ Pricing Plan
Tidio 'Free' Pricing Plan
What are the features in Tidio’s ‘Free’ plan, and what do they do?
1. Up to three chat operators
By default, all of Tidio’s plans allow up to three chat operators, including this one. Additional operators can only be added when the ‘Communicator’ plan is purchased for the account.
2. 500 emails/month
With Tidio, you can send automated and scheduled email campaigns to nurture the relationship with your audience. However, in the free plan, you’re limited to 500 emails per month. To send more than 500 emails, you’ll need to purchase the ‘Email Marketing’ plan.
3. 100 chatbot uses/unique reachable visitors
A single "use" of a chatbot is essentially a single time a chatbot is activated.
For example, if you have the 'Welcome new visitors' bot, it is activated for every single new visitor who enters your site. You can also have different types of bots, e.g. bots that get activated only on specific pages, or when the visitor returns to the site, or when an operator does not respond within a specific time.
The default limit is 100 uses per month. If you need more uses per month, you'll have to upgrade to the Chatbots plan, which grants you 1,000 uses per month or more.
However, it’s important to note that this limit only applies to chatbots which means that your live chat is not affected in any way. And your visitors can still chat with you as usual.
When you reach your monthly limit, only your automatic popup messages stop working. This limit resets every 30 days, counting from the day you activated Tidio or purchased an upgrade.
4. Unlimited chats
You and your agents can have an unlimited number of online chats with any visitor.
5. Desktop & mobile apps
With Tidio’s ‘Free’ plan, you can install a desktop app and even a mobile app to keep in touch with your customers on-the-go.
6. Visitor info
You can check your customer’s location, add custom properties, tags, contact details and leave notes that your team can refer to while talking to them.
7. 3rd party app integrations
Tidio comes with several Ecommerce, Email marketing, CRM, and Helpdesk integrations. Here are some of the apps it integrates with:
Shopify
Magento
WordPress
Facebook Messenger
Zendesk
Mailchimp
Google Analytics
Hubspot
Pipedrive
8. Javascript API
You can use the Javascript API to manage the advanced behavior of the live chat widget and send custom data and events with short copy/paste Javascript snippets.
Our Key Takeaway:
Tidio’s ‘Free’ plan has the most basic features you need to manage your ecommerce customer support.
With unlimited live chats, your support agents can provide real-time support to your customers. Additionally, with the ‘Visitor info’ feature, you can respond to customers with more context and therefore in a more personalized manner. You’re also set up to easily collaborate with your team using notes and tags.
The plan also comes with several integrations, so you can connect it with the tools you already use. Plus with both desktop and mobile apps, you can provide support where it’s most convenient, even if it’s while you’re on the go.
If you’re just starting your ecommerce store, the ‘Free’ plan might be the best option for you.
However, you will be restricted to only 3 chat operators, 500 emails, and 100 chatbot triggers. These numbers are relatively low and you’ll need to subscribe to additional Tidio plans in order to access more.
So if you’re dealing with such low volumes, it might even be worth considering handling customer support without a dedicated tool until you scale your store further.
‘Chatbots’ Pricing Plan
Tidio 'Chatbot' Pricing Plan
What are the features in Tidio’s ‘Chatbots’ plan, and what do they do?
1. All free features
As mentioned earlier, the three paid Tidio plans are purchased as add-ons from the ‘Free plan’ and include all the features that come with it.
2. Unlimited chatbots
Tidio’s Chatbots use Natural Language Processing (NLP) technology to quickly identify frequently used words and help your customers with simple inquiries.
You can set up short answers to questions, ratings, or surveys, and get actionable customer feedback to help your business grow.
With Tidio’s ‘Chatbot’ plan you can build and activate as many chatbots as you want on your website. Additionally, you can personalize your chatbot messages based on your website visitors' location or their browser language settings.
3. Chatbot templates
You can use ready-made chatbot templates to welcome new visitors, generate leads. save abandoned carts etc. Here are some of the available bots on Tidio:
Lead generation bot: This website bot will help you generate more leads by collecting your visitors’ emails or phone numbers.
Welcome new visitors bot: You can use this chatbot to send a greeting to everyone who is visiting your website for the first time.
Visitor leaves page bot: This automated bot will reach out to your visitors before they leave your website.
Returning visitor bot: You can set up this chatbot to welcome visitors who return to your website.
Abandoned cart discount bot: You can get a bot to offer a discount to undecided shoppers which encourages them to complete their purchase.
Order a phone call bot: This chatbot will ask your visitors if they'd like to talk on the phone to get more info about a product/service.
Operator not responding bot: This chatbot will send a message to a visitor who hasn't received a reply for some time during a conversation with you.
4. Visual chatbot editor
With Tidio, you can customize the ready-made chatbots templates, mentioned above, to tailor it to your business needs.
Additionally, you can create your own chatbots from scratch without writing a single line of code with Tidio’s drag and drop builder.
5. Zapier integration
The integration with Zapier is included in the Chatbot editor. This will help you save time performing repetitive tasks like exporting your contacts from Tidio.
6. Increased limit of unique reachable visitors
As mentioned earlier, the default limit for chatbot conversations is 100 unique visitors.
This is the only plan where you can upgrade the limit to reach more unique visitors. The price will be determined based on the limit you select.
For example, for $18/month you will get 1000 triggers and for $29/month you will get 2500 triggers. And just so you’re clear, a trigger is every time your chatbot is activated. They have plans that go all the way up to 150,000 and even unlimited triggers.
Our Key Takeaway:
If you’re looking to keep your support team lean while still providing real-time support on your website, this might be the plan for you.
You can create your chatbots from scratch to customize them according to your business needs. Or you can choose from a range of ready-to-use chatbot templates available on Tidio.
Either way, if you implement it effectively, your chatbots should take care of repetitive queries allowing your agents to focus on tasks that need more attention.
It’s also an efficient way to gather feedback about the shopping experience you’re delivering through ratings and surveys.
A chatbot is a great support tool to have in your arsenal. However, it will only take care of the most basic issues faced by your customer.
Even worse, if implemented incorrectly, you might end up doing more harm than good. You could end up lea
