You can brand it to match the rest of your website. Choose the color and chat button design. You can also customize the welcome message to match your brand’s tone of voice.
An advanced functionality it to set up different languages depending on the visitor’s browser language. Then you only input a default welcome message in your first language and it gets translated to all others you want to serve.
customizing chat widget with brand colors
Customize the chat widget to match the language and color palette of your website.
Pro tip: You can alert visitors of your answer with sound. It’s very handy because often people get distracted, minimize the screen, or go to another page while waiting for the agent’s answer.
Let visitors feel as if they’re talking to customer support face-to-face. Use your team members’ real names. You can also add a title and photo for customers to see when they open the chat window.
agent profiles
This profile gives your chat widget a friendly, human face.
Pro tip: Some live chat tools make it possible to set rules to list of united arab emirates cell phone numbers automatically route incoming messages to specific chat agents or groups of agents. For example, Spanish-speaking agents get chats coming from your Spanish-language website.
To set up your live chat strategy for success, configure your work rules. Set your business hours for each day of the week when you’ll be online and available to chat. The better providers even let you customize this by agent.
Then, choose what happens when you’re offline: hide the widget altogether or display a warning message of possible delays.
setting business hours for chat agents
Setting your operating hours lets customers know when you’re available to chat
Pro tip: Enable desktop notifications to know when a website visitor messages you over live chat. This way, you’ll never miss an opportunity.
Step 6: Think of widget placement
Where should you put the live chat widget you created? On all pages or only on key ones where you know users need help?
One approach is to add live chat to your website’s strategic pages (pricing, checkout, terms of uses, etc.) and proactively engage visitors on those pages to convert them.
Step 7: Save canned responses
When you’re looking how to add live chat to your site, you’re looking for a way to serve your customers in real time, right? You can keep on doing that even offline thanks to canned responses.
They’re save replies to FAQ you get: “Do you offer free shipping?”, “What payments methods do you accept?”, etc. You simply input them and the answers, and the live chat tool displays them when people type in the same thing.
