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Business chatbots: everything you need to know in 2024
Enterprise chatbots are on the rise. Learn more about their use cases and how to implement your own.
sarah chudleigh
business chatbots" on blue and black background.
A big part of the rising wave of AI are enterprise chatbots: AI chatbots that help the internal and external operations of companies across all industries.
Part of their popularity is because business chatbots can be used in different use cases. They streamline customer service, HR, IT, e-commerce and many other uses.
In this article we will explain it to you:
what business chatbots entail
common use cases
how to get the most out of a business chatbot
how to build your own
We've been implementing chatbots for businesses for years and we've learned a few things along the way.
So if you're new to the concept of enterprise chatbots, or looking to implement one yourself, you're in the right place.
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What are business chatbots?
A business chatbot is conversational AI software that automates and streamlines the tasks of the different departments of a company. They are usually used in customer service, human resources and IT support.
Unlike a simple chatbot, enterprise chatbots are more versatile and scalable, capable of managing complex tasks: integrating with CRM and ERP, automating workflows, offering personalized experiences to customers, and assisting in internal processes.
They can be deployed across multiple departments, from HR and IT support to sales and marketing.
What is the difference between enterprise chatbots and regular chatbots?
Since enterprise chatbots are typically deployed on a larger scale than typical chatbots, there are some differences:
1) security
Enterprise chatbots typically have stricter security requirements. When integrated into everyday systems or involved in high-risk processes, an enterprise chatbot requires high-level security standards.
