Conflict Resolution in Telemarketing Teams
Posted: Sat Dec 07, 2024 6:29 am
A lot of common questions I get from people who don't live in the telemarketing world is wanting to understand what an hour is made of. In its simplest form, a telemarketing call is one hour in which a person calls a program. Simple math is if you have people calling your marketing for a few hours a week, that equals the number of hours per week. Hours are equal to $ per hour, however, at QCS, that hour also includes behind-the-scenes support to ensure the hour is productive.
This includes support from an operations manager who serves as australia phone number material the single point of contact for customers. This includes the customer service manager's time to help develop plans and write reports that customers receive every day, which is critical for quick decision-making. This includes frontline supervisor time and quality assurance to continually coach and develop the team. It also includes time from the senior leadership team who spend time continually evaluating each project to ensure clients achieve their goals and achieve a positive ROI.
Hourly Plus Commission/Incentives Many companies opt for an hourly plus commission or incentive structure. This will typically be paid in the form of around 10% of hourly wages, with a further 10% earned as commission or incentives based on performance. At Quality Liaison Solutions, this is a common structure when we work with a client long enough to do accurate modeling to ensure the numbers work for all parties. Performance Pay for Outsourced Call Centers The most common use of performance pay is for larger projects with a proven track record of success.
This includes support from an operations manager who serves as australia phone number material the single point of contact for customers. This includes the customer service manager's time to help develop plans and write reports that customers receive every day, which is critical for quick decision-making. This includes frontline supervisor time and quality assurance to continually coach and develop the team. It also includes time from the senior leadership team who spend time continually evaluating each project to ensure clients achieve their goals and achieve a positive ROI.
Hourly Plus Commission/Incentives Many companies opt for an hourly plus commission or incentive structure. This will typically be paid in the form of around 10% of hourly wages, with a further 10% earned as commission or incentives based on performance. At Quality Liaison Solutions, this is a common structure when we work with a client long enough to do accurate modeling to ensure the numbers work for all parties. Performance Pay for Outsourced Call Centers The most common use of performance pay is for larger projects with a proven track record of success.