How to Stay Motivated in a Telemarketing Role

Forum for discussing data insights and industry trends
Post Reply
Noyonhasan574
Posts: 39
Joined: Thu Dec 05, 2024 5:43 am

How to Stay Motivated in a Telemarketing Role

Post by Noyonhasan574 »

Melissa leads a virtual call center inbound and outbound hybrid agent team handling business-to-business contacts in the healthcare industry. To ensure success, Melissa must coach her team on customer service skills, up-selling and cross-selling skills, and order retention skills. Additionally, her team must be adept at handling some basic technical support functions and billing issues. What makes Melissa a great inbound telemarketing executive? Melissa is like many other managers on our team. She started with a phone call to learn about the program and what the agents needed.

She has both sides of the story. Sales reps, managers, clients and customers bahrain phone number library trust her. Inbound telemarketing supervision requires understanding each agent's needs, and Melissa works side by side with frontline agents and understands what they need to be successful individually. She can often be found working with customer service staff to resolve issues to ensure customers are happy and sales reps get the help they need Inbound telemarketing supervision requires empathy, and because Melissa has been in their seats the entire time, she has strong empathy for frontline agents and the work they do.

Image

That empathy extends to customers who call in, too. She understands the urgency of solving any problem Inbound telemarketing supervision is easier when the supervisor is a member of the team, there is no "I" in the team. Melissa knows this and she works hard to help her agents, colleagues, and clients. No request is too big or too small. That’s why we’re excited to have Melissa join our team and our clients love her too Author's Note Melissa is the Customer Service Inbound Telemarketing Supervisor for qcs Virtual Call Center.
Post Reply