Acknowledge any new messages received
Posted: Sat Apr 19, 2025 4:27 am
If your brand receives a high volume of direct messages, it can sometimes be difficult to send a well-thought-out response within moments.
However, it's a good idea to let your customer know that you've received their message. Doing so ensures they don't feel left out in the cold.
Here are some options for acknowledging a new message:
Thank the customer for contacting you
Let him know that his message was received.
Give them details on the approximate time it will take your team to respond.
Let him know you appreciate his contribution
This type of response is ideal for establishing a good relationship between the user taiwan phone number data and the brand. It also allows you to improve your customer service by letting your correspondent know when they will actually be able to interact with your brand.
Do a quick follow-up
Don't keep your customers waiting! If you've already let them know you've read their message, respond promptly (if possible sooner than the original deadline).
The faster your brand responds, the better. Especially if the message is negative! In fact, 42% of customers who complain to a business on social media expect a response within 60 minutes .
A long response time could cause your customer to turn away from the brand or, worse, lose the trust they had placed in it. Always make sure to follow up on questions or inquiries promptly so that customers feel heard and supported.
Respect your brand voice
Whatever your brand voice is , stick to it when writing your Instagram direct messages.
Your followers associate your brand voice with everything you do and post on the platform, including your messages and replies. While your captions or comments typically sound upbeat and friendly, sending a direct message that's too curt or unhelpful could "disrupt" your customers and turn them off from the conversation.
When writing your answers, remember to respect the following points:
Be authentic and personable. Show your customer that they're interacting with a real person who cares about their experience with the brand.
Don't use jargon. Avoid using these words and phrases .
Make sure the information you communicate is easy to understand. Irony, sarcasm, and humor can be misinterpreted or offended by the reader, especially if this communication style isn't your brand's usual one. Make sure your message can't be misinterpreted.
However, it's a good idea to let your customer know that you've received their message. Doing so ensures they don't feel left out in the cold.
Here are some options for acknowledging a new message:
Thank the customer for contacting you
Let him know that his message was received.
Give them details on the approximate time it will take your team to respond.
Let him know you appreciate his contribution
This type of response is ideal for establishing a good relationship between the user taiwan phone number data and the brand. It also allows you to improve your customer service by letting your correspondent know when they will actually be able to interact with your brand.
Do a quick follow-up
Don't keep your customers waiting! If you've already let them know you've read their message, respond promptly (if possible sooner than the original deadline).
The faster your brand responds, the better. Especially if the message is negative! In fact, 42% of customers who complain to a business on social media expect a response within 60 minutes .
A long response time could cause your customer to turn away from the brand or, worse, lose the trust they had placed in it. Always make sure to follow up on questions or inquiries promptly so that customers feel heard and supported.
Respect your brand voice
Whatever your brand voice is , stick to it when writing your Instagram direct messages.
Your followers associate your brand voice with everything you do and post on the platform, including your messages and replies. While your captions or comments typically sound upbeat and friendly, sending a direct message that's too curt or unhelpful could "disrupt" your customers and turn them off from the conversation.
When writing your answers, remember to respect the following points:
Be authentic and personable. Show your customer that they're interacting with a real person who cares about their experience with the brand.
Don't use jargon. Avoid using these words and phrases .
Make sure the information you communicate is easy to understand. Irony, sarcasm, and humor can be misinterpreted or offended by the reader, especially if this communication style isn't your brand's usual one. Make sure your message can't be misinterpreted.