Amex-Alexa-Chatbot

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Prisila56
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Joined: Mon Dec 09, 2024 4:10 am

Amex-Alexa-Chatbot

Post by Prisila56 »

In fact, a Juniper Research report found that banks save an estimated 4 minutes for every query handled by chatbots compared to those handled by phone agents. In addition, Juniper predicts that by 2022, chatbots will be responsible for saving more than $8 billion per year in operating expenses.

To understand how these bots are used in the financial sector, below are slovenia whatsapp number data 5 million some of the best bots that exist worldwide in the market.

1. American Express
American Express has been able to leverage bots to provide various benefits to its customer base with commercial activities. Some of the solutions offered include the ability to make payments, special offers, balance checks, real-time sales notifications, recommendations depending on the question, and reminders about the advantages of bank cards.

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In order for customers to enjoy the service, they must first associate their card with the "Amex bot" on Facebook Messenger or add it as a skill in their Amazon Alexa.


4. HSBC (Hong Kong)
HSBC's Hong Kong bank has also developed its own virtual assistant under the name Amy, designed to answer customer questions 24/7. Its AI allows it to continuously learn from customer feedback, as well as having access to an extensive database of products and services offered by HSBC.
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